Articles on: Marketplace
This article is also available in:

How do I order UP meal vouchers on Salary.lu?

Before following these steps, ensure your company account is already active with UP Luxembourg. If you haven't activated the UP meal vouchers service on our marketplace yet, see our activation guide first.


Step 1: Add meal vouchers to employee profiles


To configure meal vouchers for your employees:


  1. Log in to your Salary.lu account
  2. Navigate to the employee's profile
  3. Go to the "Benefits & more" tab
  4. Select "Meal voucher / canteen" as the type of benefit
  5. Choose "UP Luxembourg" as the meal voucher provider
  6. Configure the voucher details:
  • Amount in € per day: Enter the voucher value (e.g., 15€)
  • Quantity per month: Enter the number of vouchers per month (e.g., 18)
  • Order a UP card for the employee: Check this box to order a physical UP Visa card for the employee
  • Paid with employee participation: Check this box if the employee contributes to the voucher cost
  • Deduct meal vouchers for absences: Optional setting to automatically reduce vouchers during absences
  • Suspend meal vouchers during absences: Optional setting to pause vouchers during absence periods
  1. Set the date range (From/Until)
  2. Add a reference document if needed (optional)
  3. Click "Update" to save the configuration


The UP card serves as a Visa card with a direct app integration, allowing employees to easily manage and use their meal vouchers. We recommend ordering one for employees who don't already have an UP card.


Step 2: Generate monthly payslips


After configuring the meal vouchers for your employees:


  1. Navigate to the "Payroll" section
  2. Generate payslips for the relevant month as you normally would
  3. You should then see this notification at the top of the page: "Payslips with meal vouchers have been generated. You can order the meal vouchers now."


Step 3: Order meal vouchers for the month


To place your monthly meal voucher order:


  1. Click the "Order meal vouchers" button in the notification banner
  2. Review the order details page:
  • Select period: Confirm the month
  • Amount per voucher: Confirm or adjust the voucher value
  • Quantity: Confirm or adjust the number of vouchers per employee
  1. Click "Place order" to submit your order


Orders are sent to UP Luxembourg the next day after the request is made. You have until then to cancel if needed.


Step 4: Track and manage your orders


After placing an order, you can track its status:


Navigate to Marketplace


  1. Go to "Marketplace" in the main menu
  2. Click on the "My Orders" tab
  3. Find your UP Luxembourg meal voucher orders in the list


Cancelling a pending order


If you need to cancel an order before it's sent to UP Luxembourg:


  1. Navigate to Marketplace → "My Orders" → Select your UP Luxembourg service
  2. In the Events section, locate the pending order
  3. Click the three vertical dots (⋮) next to the order
  4. Select "Cancel" from the dropdown menu


You can only cancel orders while their status is "pending". Orders are sent to UP Luxembourg the next day, so cancel before then if you notice a mistake.



Monthly workflow summary


For each month with meal vouchers:


  1. Ensure meal voucher configuration is up to date in employee profiles
  2. Generate payslips for the month
  3. Order meal vouchers through the prompt on the Payroll page
  4. Track order status in the Marketplace
  5. Cancel if necessary while status is still "pending"


Need help?


If you encounter issues with meal voucher orders or have questions about the process, contact our support team at info@salary.lu or through the Crisp chat.

Updated on: 01/12/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!