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# What should I do if my Direct Debit payment fails?

**Prevent failed payments:** 

1. Submit your SEPA Direct Debit mandate to your bank promptly
2. Contact your bank a few days later to confirm the mandate is properly processed

**If your account gets locked:**

Contact us to get the payment details:

* Email us at info@salary.lu or use our online chat
* We'll provide you with the necessary bank details

||| Important: Using the correct reference code (S202XXXXXX) ensures automatic recognition of your payment and quick account reactivation.