What should I do if my tax card access request was rejected?

If your tax card access request through MyGuichet.lu was rejected, this typically happens when your company is not yet registered as an employer in the tax administration system. Here's how to proceed:

For companies with regular employees:

Wait for the RTS office to process your employee affiliations

- This typically takes up to 30 working days after employee registration
- The RTS office will handle your company's registration after the first tax card is issued

Wait for postal mail from the tax administration

- You will receive instructions for requesting the token access

Submit a new token request through MyGuichet

- Wait at least one week after receiving the postal mail
- Follow the instructions provided in the letter


For companies with only managing partners (independent CCSS status):

Submit Form 164 first

- Download the form from: ACD Form 164
- Submit it to your local RTS office based on residence: Find your RTS office

Wait at least one week after submitting Form 164
Try the token request again on MyGuichet

Updated on: 11/11/2024