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What should I do if my Direct Debit payment fails?

Prevent failed payments:
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  1. Submit your SEPA Direct Debit mandate to your bank promptly
  2. Contact your bank a few days later to confirm the mandate is properly processed


If your account gets locked:


Contact us to get the payment details:


  • Email us at info@salary.lu or use our online chat
  • We'll provide you with the necessary bank details


Important: Using the correct reference code (S202XXXXXX) ensures automatic recognition of your payment and quick account reactivation.

Updated on: 22/04/2025

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