What should I do if my Direct Debit payment fails?
Prevent failed payments:
Submit your SEPA Direct Debit mandate to your bank promptly
Contact your bank a few days later to confirm the mandate is properly processed
If your account gets locked:
Contact us to get the payment details:
Email us at info@salary.lu or use our online chat
We'll provide you with the necessary bank details
Important: Using the correct reference code (S202XXXXXX) ensures automatic recognition of your payment and quick account reactivation.
Submit your SEPA Direct Debit mandate to your bank promptly
Contact your bank a few days later to confirm the mandate is properly processed
If your account gets locked:
Contact us to get the payment details:
Email us at info@salary.lu or use our online chat
We'll provide you with the necessary bank details
Important: Using the correct reference code (S202XXXXXX) ensures automatic recognition of your payment and quick account reactivation.
Updated on: 22/04/2025
Thank you!