What should I do if my Direct Debit payment fails?
Prevent failed payments:
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- Submit your SEPA Direct Debit mandate to your bank promptly
- Contact your bank a few days later to confirm the mandate is properly processed
If your account gets locked:
Contact us to get the payment details:
- Email us at info@salary.lu or use our online chat
- We'll provide you with the necessary bank details
Updated on: 22/04/2025
Thank you!