Question 1

How do I choose and set up my subscription?

Accepted Answer

This article will guide you through choosing the right subscription plan for your needs and setting it up on Salary.lu. There are two main types of customers:

COMPANIES: You own a company and manage its payroll directly. FIDUCIARIES: You manage the payroll for several client companies.

Choosing your plan:

Q: How do I access the tax cards on MyGuichet?

<ul> <li>Log in to your business account on MyGuichet</li> <li>Click on "My business data"</li> <li>Click on "Tax cards" on the Taxation tab</li> </ul> || If you do not have access, you will need to request access through a new procedure called "ACD: Request a token to access tax cards". || If you have access, you can immediately access the tax cards by following the steps below. <ul> <li>Select "By employee"</li> <li>Enter the social security number (Matricule)</li> <li>Click on the button "Download"</li> <li>Select "Data in XML format"</li> </ul> || You can download all available tax cards for a specific employee by downloading the zip file under "Tax card download", or you can switch to the "by employer" tab and download all active tax cards for the specific company. ||| By performing a download, the tax cards included in the downloads are considered to have been consulted in accordance with the provisions of article 143, paragraph 4 L.I.R.

|| FIDUCIARIES: Ensure you're on your main company account.

Log in to your Salary.lu account.
Visit the subscription page - https://salary.lu/subscriptions
Enter your VAT number and confirm your billing email address.
Choose your desired plan:
FLEX: For businesses needing flexible payroll.
STANDARD: For businesses seeking consistent payroll.
PLUS: For businesses planning with annual efficiency.

* Click "START NOW" for your chosen plan.

Setting up your subscription:

STANDARD & PLUS plans:

Add your bank details: BIC and IBAN.
Download the SEPA Direct Debit mandate
Fill it out, sign it and upload a copy.
Send the signed copy to your bank.
Check the box to confirm.

PLUS plan:

Enter the annual quantity of payslips you expect to generate.

||| To avoid any problems with direct debits, please make sure you inform your bank either by phone or email and confirm the SEPA Direct Debit mandate.

|| Remember, you have the flexibility to generate multiple payslips for the same employee and month. However, only one of these generated payslips will be invoiced at the end

Question 2

How do I set up a trainees/interns contract on Salary.lu?

Accepted Answer

Setting up an internship in Luxembourg requires careful compliance with both employment and social security regulations. Follow these steps to properly create an internship using Salary.lu.

1. Identify the Type of Internship

A. Academic or Study-related internship (tripartite agreement – stage conventionné)

Required as part of the student's curriculum (school/university).
Must be formalized by a tripartite agreement signed by the employer, the student, and the educational institution.
Can be paid or unpaid, depending on the duration and nature.

B. Voluntary or Non-study-related internship (bilateral agreement – stage volontaire)

Not required by an educational program.
Must be formalized by a bilateral agreement between the employer and the intern.
Treated similarly to regular employment for social security and remuneration purposes.

2. Prepare the Internship Agreement

Academic or Study-related internship

The agreement must be signed by:

The employer
The intern (and legal guardian if under 18)
The educational institution

The agreement must include:

Start and end dates
Working hours per week
Description of tasks and objectives
Remuneration details (if applicable)
Name and responsibilities of the supervisor/tutor
Terms for absence, leave, and termination
Social security coverage arrangements

Voluntary or Non-study-related internship

A standard employment contract is required.
All standard labor law and

Question 3

How do I access the tax cards on MyGuichet?

Accepted Answer

Log in to your business account on MyGuichet
Click on "My business data"
Click on "Tax cards" on the Taxation tab

|| If you do not have access, you will need to request access through a new procedure called "ACD: Request a token to access tax cards". || If you have access, you can immediately access the tax cards by following the steps below.

Select "By employee"
Enter the social security number (Matricule)
Click on the button "Download"
Select "Data in XML format"

|| You can download all available tax cards for a specific employee by downloading the zip file under "Tax card download", or you can switch to the "by employer" tab and download all active tax cards for the specific company.

||| By performing a download, the tax cards included in the downloads are considered to have been consulted in accordance with the provisions of article 143, paragraph 4 L.I.R.

Question 4

How do I create a business account on Salary.lu?

Accepted Answer

Go to the Salary.lu website and click on the "Sign Up" button.
Start the account creation process by selecting the option for your company as an employer.
Enter your personal information, such as your name and email address.
Set a strong password for your account.
Agree to the terms and conditions and continue creating your account.
Verify your email by clicking on the link you'll receive.
Log in again and follow the onboarding steps to complete the process.

Ensure a seamless start to your Salary.lu journey by following these steps to create your business account effortlessly.

|| Please note: || The sign-up process is open to both employers and self-employed (independent) professionals. If you are an employee of a company that uses our platform, please contact your employer to receive an invitation and access your account anytime, anywhere.

Question 5

What if I don't receive a confirmation email from Salary.lu?

Accepted Answer

Check your spam or junk folder, sometimes emails can be found there.
If not found, go to the Salary.lu login page.
Select the "Resend confirmation instructions" option.
Enter your registered email address.
Click the button to receive the confirmation instructions.
Follow the instructions in the email to confirm your email.

Troubleshoot the email confirmation process with these quick tips to make sure you don't miss any essential updates from Salary.lu.

Question 6

How do I add a new company to my account?

Accepted Answer

Log in to your Salary.lu account.
Click on your name in the top right corner.
Click on "Add company" and enter the company information.
Click the "Create" button to save your company profile.

Expand your account's capabilities by effortlessly adding a new company to your Salary.lu account using our user-friendly instructions.

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