Question 1

How do I choose and set up my subscription?

Accepted Answer

This article will guide you through choosing the right subscription plan for your needs and setting it up on Salary.lu. There are two main types of customers:

COMPANIES: You own a company and manage its payroll directly. FIDUCIARIES: You manage the payroll for several client companies.

Choosing your plan:

Q: How can I import the tax cards on Salary?

<ul> <li>Log in to your Salary.lu account.</li> <li>Go to the "Employees" section in the sidebar.</li> <li>Open the specific employee profile.</li> <li>Click on the "Tax cards" tab.</li> <li>Click on the "Add" button.</li> <li>Select the previously downloaded tax card XML file.</li> <li>Click the "Upload" button to confirm.</li> </ul> || Please note that the tax card can only be uploaded in XML format, the PDF document will not be accepted. The procedure to access the tax cards on MyGuichet is explained <a href="https://help.salary.lu/en/article/how-do-i-access-the-tax-cards-on-myguichet-c2zysz/">here on this page</a>.

|| FIDUCIARIES: Ensure you're on your main company account.

Log in to your Salary.lu account.
Visit the subscription page - https://salary.lu/subscriptions
Enter your VAT number and confirm your billing email address.
Choose your desired plan:
FLEX: For businesses needing flexible payroll.
STANDARD: For businesses seeking consistent payroll.
PLUS: For businesses planning with annual efficiency.
Click "START NOW" for your chosen plan.

Setting up your subscription:

STANDARD & PLUS plans:

Add your bank details: BIC and IBAN.
Download the SEPA Direct Debit mandate
Fill it out, sign it and upload a copy.
Send the signed copy to your bank.
Check the box to confirm.

PLUS plan:

Enter the annual quantity of payslips you expect to generate.

||| To avoid any problems with direct debits, please make sure you inform your bank either by phone or email and confirm the SEPA Direct Debit mandate.

|| Remember, you have the flexibility to generate multiple payslips for the same employee and month. However, only one of these generated payslips will be invoiced at the

Question 2

How do I create a business account on Salary.lu?

Accepted Answer

Go to the Salary.lu website and click on the "Sign Up" button.
Start the account creation process by selecting the option for your company as an employer.
Enter your personal information, such as your name and email address.
Set a strong password for your account.
Agree to the terms and conditions and continue creating your account.
Verify your email by clicking on the link you'll receive.
Log in again and follow the onboarding steps to complete the process.

Ensure a seamless start to your Salary.lu journey by following these steps to create your business account effortlessly.

|| Please note: || The sign-up process is open to both employers and self-employed (independent) professionals. If you are an employee of a company that uses our platform, please contact your employer to receive an invitation and access your account anytime, anywhere.

Question 3

How do I add a new company to my account?

Accepted Answer

Log in to your Salary.lu account.
Click on your name in the top right corner.
Click on "Add company" and enter the company information.
Click the "Create" button to save your company profile.

Expand your account's capabilities by effortlessly adding a new company to your Salary.lu account using our user-friendly instructions.

Question 4

What if I don't receive a confirmation email from Salary.lu?

Accepted Answer

Check your spam or junk folder, sometimes emails can be found there.
If not found, go to the Salary.lu login page.
Select the "Resend confirmation instructions" option.
Enter your registered email address.
Click the button to receive the confirmation instructions.
Follow the instructions in the email to confirm your email.

Troubleshoot the email confirmation process with these quick tips to make sure you don't miss any essential updates from Salary.lu.

Question 5

How do I change between my available companies?

Accepted Answer

Log in to your Salary.lu account.
Click on your name in the top right corner.
Select "Switch company".
Choose from the available companies.

Enhance your account management skills by effortlessly switching between your available companies on Salary.lu with these simple steps.

Question 6

How can I import the tax cards on Salary?

Accepted Answer

Log in to your Salary.lu account.
Go to the "Employees" section in the sidebar.
Open the specific employee profile.
Click on the "Tax cards" tab.
Click on the "Add" button.
Select the previously downloaded tax card XML file.
Click the "Upload" button to confirm.

|| Please note that the tax card can only be uploaded in XML format, the PDF document will not be accepted. The procedure to access the tax cards on MyGuichet is explained here on this page.

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